Service for disabled riders outside of the ParaTRAX service area. Regularly scheduled Regional TRAX buses will deviate up to 3/4 of a mile off the regular routes to provide rides to persons with disabilities who have Americans with Disabilities Act (ADA) certification.

Deviated route service is operated in conjunction with regular TRAX regional routes. Please see individual regional route schedules for operating hours in your area.

The bus will wait 3 minutes from the time of arrival. Drivers are not allowed to honk the horn, so you need to be watching for the bus.

Please cancel reservations as far in advance as possible. Anyone who fails to cancel a ride in advance or does not board the bus within the 3-minute wait time is considered a "No Show". Three no-shows in a 30-day period will result in a 30-day suspension of service.

Vehicles can not travel on most gravel or dirt roads, alleys, driveways, private roads, narrow cul-de-sacs, parking lots, etc.

Reservation Hours
Reservations will be taken seven (7) days per week between 8:00 a.m. and 5:00 p.m. Reservation requests may be left on the answering machine on days when the office is closed.

Pick-Up Time
The bus may arrive up to 15 minutes before or after the scheduled time. For example, if your scheduled pickup time is 8:00 a.m., the bus may arrive any time between 7:45 - 8:15 a.m.

Companion Reservations
Reservations for companions who will accompany an ADA-certified individual will be accepted to the extent that seating is available. Companions pay the same fare as the ADA-certified passenger.

Map intended to illustrate boundaries only and is not to scale. No service available outside of these boundaries.

ADA information:

• ADA Eligibility Information

• ADA Application (pdf)

• ADA Policies and Processes (pdf)

• ADA Appeal Process (pdf)