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 Q.  Why is this change being made?
A.  This change is being made to provide better service to those who really need a curb-to-curb service.  

Q.  Who made the change?
A.  The Red Bluff City Council and the Tehama County Transit Agency Board. 

Q.  What do I need to do to continue riding ParaTRAX?
A.  If you have a disability or condition which makes it difficult or impossible to ride the fixed-route TRAX system just fill out the enclosed application and return it.  If we determine that you are eligible for certification we will send you an identification card.  

Q.  What if I need assistance in filling out the application or don’t understand something?
A.  Call us at 385-BUSS (2877) and we will be happy to help you, either over the phone or in person. 

Q.  Can you give me examples of disabilities or conditions that would make me eligible?
A.  Some examples include, but are not limited to:

1. You cannot travel to the bus stop due to physical limitations or visual, cognitive or developmental impairments, or
2. You cannot wait, either standing or sitting, at a bus stop for more than 15 minutes, or
3. You cannot get on or get off the bus without assistance, or
4. You cannot understand transit directions or identify buses or bus stops, or
5. You cannot handle money or tickets

Q. What happens if I don’t qualify for ADA certification?
A.  You will not be able to ride ParaTRAX after June 30^th.  We will be happy to help you learn how to ride the TRAX fixed-route bus.  Call us at 385-BUSS (2877) and we will provide you with personal assistance to help you read our schedules, locate bus stops, and ride our buses.

Q.  When should I return the ADA application for certification?
A.  Don’t wait – the sooner the better.  It takes approximately 3 weeks to process the application.  If you return the application by March 31^st, we will send you a complimentary $5.00 punch card. 

Q.  Can I give the application to the driver?
A.  Yes, but we prefer that use the enclosed postage-paid envelope to mail it.

Q.  Can I continue to ride ParaTRAX now without being certified?
A.  Yes you can, but after July 1^st no-one will be able to ride unless they are certified.

Other ADA information:

• ADA Eligibility Information

• ADA Application (pdf)

• ADA Policies and Processes (pdf)

• ADA Appeal Process (pdf)

If you have additional questions or desire more information, please call 385-BUSS (2877)
or email us at relaxtaketrax@sbcglobal.net.